HP is a leading worldwide IT company. It uses external authorised services to repair defective printers. Up until recently, printers were collected from across Europe and expedited to a central hub, from where they were sent to selected repair centres around Europe.

The ANOVO-operated hub has reduced costs and improved customer satisfaction. 40 ANOVO people now manage an after-sales process that used to require a staff of 200. Daily transport flow was decreased considerably, which has resulted in a significant reduction in transportation costs. The average turn around times has dropped from 28 working days to fewer than nine. Customer satisfaction levels have jumped from 79% to 92%. Finally, the flexibility of the hub has enabled Movistar to offer value added services, such as VIP deliveries and iPhone screening, that would have been impossible with the previous after-sales solution.