January

·   A reverse logistics platform for Telefónica in Spain

Since January 2008, the Center of Excellence in Madrid has managed all the return flows for telephones from Telefónica retailers. Serving as an interface between operators and mobile phone manufacturers, ANOVO sorts and tests more than 75,000 products each month before they are sent back to the manufacturers or repaired in the Centers of Excellence in Madrid and Malaga. For its 'VIP' clients, Telefónica has set up a system for lending telephones to replace broken down handsets. ANOVO handles the technical management and replacement inventory for this system. Finally, this logistics center picks up, reconditions and reuses telephones at their end-of-life.

 

March

·   ANOVO is leaving the North American market to focus on Europe

On March 28, ANOVO left the US market. After several years of stable activity, revenues showed a deficit in the first half of 2007-2008, after one of its main local clients pulled out. Due to its current position as a challenger in a difficult market, the Group preferred to leave the region to focus on Europe.

 

June

·   Myriam Segura is appointed ANOVO's Financial Director

Myriam Segura is appointed Financial Director for the Anovo group and replaces François Lefebvre. She joined the Group in 2003 as head of the Group's Southern Area Finance Department before becoming Group Legal Director. Myriam Segura started her career at Coopers & Lybrand, where she spent 6 years. She then moved to the chemical industry in a subsidiary of Dow Chemicals and worked in the service industry as European Financial Director for a US technologies group.

 

July

·   ANOVO takes over Sagem Mobiles' customer service activity in Montauban

ANOVO takes over Sagem Mobiles' Customer Service activity at the Montauban site. For ANOVO, this transaction is the result of a 5-year exclusive cross-Europe contract with Sagem Mobiles and represents a broad spectrum of know-how in value-added services (hotline, spare parts management, product expertise and repair center audit).

 

September

·   Jean-Laurent Nectoux joins ANOVO as Group Industrial Director

Jean-Laurent Nectoux is an engineer and graduate of Supelec. Before joining the Group, he was Managing Director of Saunier Duval's French subsidiary and then Industrial Director for the Hepworth group. More recently, Jean-Laurent Nectoux worked as Operations Manager for Comap, a subsidiary of the Dutch Alberts Industries group. He has been tasked with improving competitiveness, standardizing industrial processes, information systems and quality.

 

November

·   Modelabs chooses ANOVO for its luxury brand customer service

Modelabs, the specialist in made-to-measure telephones, has selected the Montauban site to manage customer service for two world-renowned luxury telephone brands. ANOVO manages its call center and mobile repair services.

 

December

·   ANOVO signs the Ordi 2.0 charter

The French government is coordinating a priority program to fight against the digital divide through a proposal that all households should have home computers by the close deadline of 2012. To this end, ANOVO has signed the Ordi 2.0 charter, proving its commitment to participating in a national effort to recondition computers under a program for economic solidarity and environmental quality. Under this program, ANOVO offers data overwriting and computer restoration services to companies that would like to donate gently-used computer material to their employees.

·   Financial Consolidation Project

Amid today's financial crisis and as credit conditions tighten, the Group signed an agreement with creditor banks in an aim to reduce its debt and shore up its balance sheet.

If this transaction had been carried out on September 30, 2008, the Group's ratio of net debt to shareholders' equity would have been 0.9 instead of the published figure of 1.6.